Terms of service
Welcome to R&R Cultivation, and our Terms of Use (these “Terms”). These Terms are a legal contract between you (“you”, “your”) and R&R Cultivation, Inc. (“R&R Cultivation,” “we,” “us,” or “our”) and govern your use of all the text, data, information, software, graphics, photographs and other materials that we make available to you, as well as the services we may provide through our websites (each a “Site”).
READ THESE TERMS CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF ITS FUNCTIONALITY. USING THIS WEBSITE INDICATES THAT YOU HAVE BOTH READ AND ACCEPT THESE TERMS. YOU CANNOT USE THIS WEBSITE OR OUR SERVICES IF YOU DO NOT ACCEPT THESE TERMS.
INFORMATION, STATEMENTS AND REVIEWS FROM ONLINE SUBSCRIBERS REGARDING PRODUCTS HAVE NOT BEEN EVALUATED BY THE UNITED STATES FOOD AND DRUG ADMINISTRATION. RESULTS, IMPRESSIONS AND SATISFACTION MAY VARY FROM PERSON TO PERSON AND MAY BE INACCURATE OR INCORRECT. R&R Cultivation ASSUMES NO OWNERSHIP, ACCEPTANCE OR LIABILITY RELATING TO SUCH STATEMENTS.
NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH R&R CULTIVATION. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.
R&R Cultivation may modify, suspend, or discontinue any part or all of our Sites or our services at any time and without notifying you. We also reserve the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by updating the “Last Updated” date at the end of these Terms and, if you are a subscriber to our service, by notifying you of such changes by email and requiring you will accept the new Terms upon your next login to the service. If you do not agree to changes in these Terms, then cancel your registration by logging into your account and selecting the “Cancel Subscription” button or by submitting a completed form on our Contact page within 30 days of your receipt of notice of changes. By continuing to access or use the Sites or order, receive or use products, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Sites or order, receive or use the products. If you do not agree to the revised Terms, you may not access or use the Sites or order, receive or use the products.
In these Terms we are granting you a limited, personal, non-exclusive and non-transferable license to use and to display the Sites and to use the services available through the Site; your right to use such Sites and services is conditioned on your compliance with these Terms. You have no other rights to the Sites, services, and/or any of the materials displayed or made available through the Sites and services, and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or in any way exploit any of this Sites or portions thereof in any manner.
A breach or violation of any of the Terms will result in an immediate termination of your account and associated services.
USING THE SITE
By using any Site, you represent that you are at least the age of majority in your state or province of residence, or if you are under the age of majority in your state or province of residence (a “Minor”), that you are using the Site with the consent of your parent or legal guardian and you have received your parent’s or legal guardian’s permission to use the Site and agree to these Terms. If you are a parent or legal guardian of a Minor, you agree to bind the Minor to these Terms and to fully indemnify and hold us harmless if the Minor breaches any of these Terms.
In order to access certain password-restricted areas of the Sites and to purchase Subscriptions to receive our products, you must successfully register an account with us. For so long as you use the account, you agree to provide true, accurate, current, and complete information which can be accomplished by logging into your account and making relevant changes directly. Because it is your account, it is your job to obtain and maintain all equipment and services needed for access to and use of the Sites as well as paying related charges. It is also your responsibility to maintain the confidentiality of your account password. Should you believe your password or security for your account has been breached in any way, you must immediately notify us.
By creating an R&R Cultivation account, you also consent to receive electronic communications from R&R Cultivation (e.g., via email). These communications may include notices about your account (i.e., an email to customize your box each week) and are part of your relationship with us. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys, and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.
By providing your mobile phone number to us through the site or in connection with your order, receipt or use of our service, you consent to receive calls or text messages at any such phone number placed by or on behalf of R&R Cultivation, including autodialed calls and/or text messages, for operational or transactional purposes, such as updates on the delivery status of your order, billing issues, or customization reminders. You may opt out of calls or text messages at any time by replying to the text message with “STOP” or reaching to our Customer Care team. To reach out, submit a completed form on our Contact page and a Customer Care Associate will respond to your query. Following such opt-out, you may continue to receive calls or messages for a short period of time while R&R Cultivation processes your request. Please note, R&R Cultivation may send you one additional message to confirm your opt-out. It is your responsibility to keep your account information, including your phone number, updated. Standard message and data rates applied by your mobile phone carrier may apply. For details about data rates please contact your mobile phone carrier.
PAYMENT AND BILLING INFORMATION
You agree to pay the price applicable for all products you order and you agree to pay all applicable fees, including but not limited to delivery fees and taxes related to your use of our Sites and services. We may suspend or terminate your account and/or access to our services if your payment is late and/or your credit card cannot be processed. By providing a credit or debit card, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your subscription or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your Order may be suspended or canceled.
From time to time, R&R Cultivation may offer a free trial. If you sign up for a free trial, your credit card will be billed once the free trial has expired, unless you cancel your subscription prior to the end of such free trial. See Section 7 for instructions on canceling.
Any sweepstakes, contests, raffles, or other promotions (collectively, "Promotions") made available from R&R Cultivation may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms & Conditions, the Promotion rules will apply. Please see Section 6.1 for the guidelines applicable to any credits, coupons, rewards or discounts awarded in connection with such promotions, incentives, programs, or other events.
All promotions, trials, credits, coupons, and discounts for free or discounted Orders are only allowed to be used once per person and may not be combined unless otherwise indicated in a promotional offer.
IMPORTANT NOTICE – AUTOMATIC RENEWAL: FROM TIME TO TIME, R&R Cultivation MAY OFFER FREE TRIALS. IF YOU SIGN UP FOR A FREE TRIAL, UNLESS YOU HAVE CANCELLED YOUR SUBSCRIPTION PRIOR TO THE END OF SUCH FREE TRIAL WE WILL AUTOMATICALLY CHARGE YOUR CREDIT CARD FOR THE FIRST MONTHLY MEMBERSHIP FEE UPON THE EXPIRATION OF THE FREE-TRIAL OR PROMOTIONAL PERIOD AND EACH SUBSEQUENT MONTH THEREAFTER. THE PRICING FOR SUCH MEMBERSHIP WILL BE AT THE PRICE YOU AGREED TO AT THE START OF THE FREE TRIAL OR PROMOTIONAL PERIOD. SEE BELOW OR SECTION 7 FOR INSTRUCTIONS ON CANCELING.
R&R Cultivation’S MONTHLY GROCERY DELIVERY SERVICE IS PROVIDED AS A RECURRING SUBSCRIPTION. YOU UNDERSTAND THAT, UNTIL YOU TERMINATE YOUR SUBSCRIPTION, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH WEEK.
AS AUTHORIZED BY YOU DURING YOUR SIGN-UP PROCESS, WE OR OUR THIRD PARTY PAYMENT PROCESSOR WILL CHARGE YOUR PAYMENT METHOD EACH WEEK WITH THE APPLICABLE WEEKLY SUBSCRIPTION FEE UNLESS YOU CANCEL YOUR ENTIRE SUBSCRIPTION OR YOUR ORDER FOR THAT WEEK BY THE END OF THE APPROPRIATE CUSTOMIZATION WINDOW OR OTHER CUTOFF DATE. CUSTOMIZATION WINDOWS AND CUTOFF DATES VARY BY ROUTE AND CAN BE FOUND IN YOUR ACCOUNT SECTION, BUT WILL BE AT LEAST 1 DAY PRIOR TO YOUR SCHEDULED DELIVERY DAY. ANY ITEMS IN YOUR CART AT THE END OF THE CUSTOMIZATION WINDOW OR CUTOFF DATE AND TIME WILL BE DELIVERED TO YOU ON YOUR NEXT SCHEDULED DELIVERY DAY. TO CANCEL YOUR SUBSCRIPTION ENTIRELY, PLEASE LOG INTO YOUR ACCOUNT AND SELECT THE “CANCEL SUBSCRIPTION” BUTTON OR SUBMIT A COMPLETED FORM ON OUR CONTACT PAGE AND A CUSTOMER CARE ASSOCIATE WILL RESPOND TO YOUR QUERY.
IF YOU CANCEL YOUR SUBSCRIPTION AFTER THE APPLICABLE CUTOFF DATE, YOU WILL NOT RECEIVE A REFUND FOR THAT WEEK, BUT WILL CONTINUE TO RECEIVE AND BE CHARGED FOR YOUR DELIVERY FOR THAT WEEK AND YOUR SUBSCRIPTION WILL TERMINATE THEREAFTER. IF YOU ATTEMPT TO CANCEL YOUR WEEKLY ORDER AFTER THE APPLICABLE CUTOFF DATE YOU WILL NOT RECEIVE A REFUND, BUT WILL RECEIVE AND BE CHARGED FOR YOUR ORDER FOR THAT WEEK AND YOUR NEXT WEEK’S ORDER WILL BE CANCELLED. ANY SUBSEQUENT WEEKS FOR WHICH YOU DO NOT REMOVE YOUR ORDER FROM YOUR ACCOUNT PRIOR TO THE APPLICABLE CUTOFF DATE WILL BE CHARGED TO YOUR PAYMENT METHOD.
On the day following your delivery or prior to delivery, we will attempt to bill your account for the most recent Order, and for any outstanding balances on your account. If your credit or debit card cannot be immediately processed for any reason, we may make multiple attempts to process any payment due until the payment is successfully processed.
PRICING AND AVAILABILITY
When you sign up for a delivery or a produce box subscription, you are agreeing to pay the total amount of the subscription, which may change weekly, and which depends on the particular items in your subscription box. You may choose to add additional non-produce and produce products offered for sale to your base produce box subscription during your established customization window. We reserve the right, at any time, to modify, suspend, or discontinue the sale of any product with or without notice. You can view the total amount of the order by logging into your Account Dashboard. The total amount charged for your box includes the price of the individual produce items and non-produce items, plus any base-price fees for the box, delivery fees, other fees, and any applicable taxes.
Although we make every effort to maintain the accuracy of information maintained on our Sites, including pricing information and product details, occasionally pricing or other information errors may occur. In the event that any product is listed at an incorrect price or with other incorrect information, we reserve the right to decline or cancel any such Orders, whether or not the order has been confirmed and/or your credit card charged.